Operational support with a solid system. Achieving stable operation of the Moodle system.
To ensure stable operation, we have checked the equipment configuration and initial settings of the teacher's license renewal training system, and conducted load testing and parameter tuning. In order to streamline the management of courses, we have developed student and administrator functions through customization of Moodle.
The Open University of Japan
- Introduction and Operational Support
- Educational institution
- Purpose of Implementation
- System stability, operational efficiency, emergency operation support
- Improvement Measures
- : Load testing, parameter tuning, Moodle customization, dedicated system construction
Customer Requests Received
At The Open University of Japan, we operate a teacher license renewal system using Moodle.
The renewal period is held twice a year, and approximately 4,000 students use the Moodle system for 1-2 months to take courses for license renewal.
Task 1
There were concerns about decreased response and system downtime because load testing was not performed during the introduction of the Moodle system.
Task 2
The teacher's license renewal training is operated using a different attendance management system from Moodle. While the results such as attendance status and attendance tickets were displayed on Moodle, there were complaints from participants due to slow synchronization.
In addition, improving the functionality of Moodle for administrators, such as creating statistical information for participant registration and attendance confirmation, was also a challenge.
Task 3
Due to the importance of the service for renewing teaching licenses and the short period of availability, it was essential to have stable system operation and comprehensive operational support during the submission period.
Points of Proposal
Point01.
To ensure stable operation, we will check the equipment configuration and initial settings of the teacher's license renewal training system, and conduct load testing and parameter tuning.
Point02.
To improve the efficiency of managing courses, we have developed participant and administrator functions through customization of Moodle.
Participant Functions
・Display of course progress
・Output of course tickets
Administrator Functions
・Creation of course result data
・Registration of course ticket data
・Registration of participants
・Display and download of statistical information
Point03.
During service hours, from 9:30 am to 6:00 pm on weekdays and Saturdays, we have established a system for operating teacher license renewal training and have also built a system to respond immediately in case of any issues.
Customer Feedback
By conducting load testing, we were able to understand the processing capacity of the entire system. As we knew the limit values during actual service provision, we were able to confidently enter the period of teacher license training.
In operation support, we were grateful for your responsibility in handling the Moodle application part.
From Human Science representative
In customization, I think we were able to provide sufficient and necessary functions.
In load testing and operation support, we were able to take a thorough approach with the cooperation of your staff and hardware maintenance staff.
We have assisted with the training period twice a year for two consecutive years.
In the future, I hope to contribute to The Open University of Japan while consulting to avoid unnecessary functions.
Posted on 2016.01.08
