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Basics of Business Etiquette
Telephone Response Edition

Learning Overview

To quickly enhance the capabilities of new employees, business etiquette, which is a fundamental aspect of being a working professional, is an essential part of training for many companies.
In the telephone etiquette section, we clearly explain the basic points of telephone handling, how to answer and make calls, and essential phrases to remember, using photos and illustrations.

Curriculum

Table of Contents	・Main Content (31 slides) ・Introduction ・Basics of Telephone Response ・How to Answer a Phone Call ・How to Make a Phone Call ・Phrases to Remember ・Summary ・Test (5 questions)
Learning Objectives	・Understand the key points for giving a good impression during phone calls ・Understand the flow and specific response methods when receiving or making calls ・Gain knowledge about commonly used phrases in phone etiquette
Target audience	・(Learner) Job offer recipients and new employees ・(Education provider) Companies and organizations that conduct pre-employment training and new employee education ・(Education provider) Educators who want to create original teaching materials but face challenges with quality and cost
Estimated Learning Time	About 15 minutes

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Author's Voice

Phone calls are a form of communication that relies solely on voice. Since you cannot see the other person's face, what considerations can you keep in mind to make a good impression? This is something I always kept in mind while writing.
Since the rules for phone etiquette can vary greatly between companies, I focused on the key points that I believe are essential as a manners OJT instructor. Please use this material as a foundation and add your company's unique rules to it for new employee training!

Keiko Osawa

Human Science Co., Ltd. Instructor / Consultant
Manners OJT Instructor (Certified by the Japan Manners OJT Instructor Association)

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