Standardizing new employees' knowledge at a low cost through the introduction of HS-original teaching materials
Utsunomiya Light Rail
Mr. Yuki Ishii, Corporate Planning Department
- Textbook Sales
- Improvements
- : Manuscript Sales (Compliance/Information Security/Personal Data Protection/Harassment) (Introduced in 2021)
Customer Requests
Challenges Before Implementation
HS: What challenges did you face during the implementation?
Mr. Ishii: Our company is a new railway company established in 2015, and we just opened a new line in 2023. We have many train drivers, but they all came from various industries, so their backgrounds were different. Many of them were not very familiar with compliance and internet literacy, so we had the challenge of wanting to standardize knowledge in those areas.
Reasons for Choosing Human Science and Deciding to Implement
HS: How did you come across our company?
Mr. Ishii: Since the new company had a lack of track record, I basically searched on the internet. Among those, I found your company and recognized it as one with many transactions with major corporations.
HS: Thank you.
Mr. Ishii: I listed about four companies as candidates and received explanations regarding estimates and content from each. Considering the content and cost of the materials comprehensively, I ultimately chose your company.
>>e-Training / Educational Material Sales Service
Introduction Materials for Harassment e-Learning Training
Content
・Human science educational content
・Service introduction: e-learning material lineup
・Price list
Customer Feedback from Clients
<Effects After Implementation> Introduction Materials for Harassment e-Learning Training
HS: After implementation, was there any feedback from within the company?
Ishii: Some of the training participants had very little basic knowledge, such as the vocabulary in the materials and how to use emails. I feel that using the materials has helped expand their understanding from the basics.
HS: Have you found any points that you feel have been convenient since the introduction?
Ishii: Indeed, it is convenient that everyone can take the same materials. Knowledge is unified, and by checking the management screen, we can see who has progressed to what extent, which was very user-friendly. Those who actually took the course also mentioned, "It's easy to understand!"
HS: Thank you. Were there any criteria for selecting the materials?
Ishii: The criteria were ease of understanding and budget. In a situation where the budget was not yet determined, the ability for all employees to take the same content at an affordable price and achieve knowledge unification became the deciding factor.
Evaluation of Human Science
HS: How was the response from Human Science?
Mr. Ishii: There are no particular issues or points for improvement. Since 2021, you have been responding directly, and your responses have been very quick and easy to understand, which has been a great help.
HS: Thank you. We will continue to respond promptly.
＜Future Prospects＞
HS：Do you currently have any materials you are interested in or would like to work on?
Ishii：We have completed the employee training, and the line opened on August 26, 2023. The drivers are also engaged in driving operations, so if there is another opportunity for employee training, I would like to consider it.
I hope we can make specific decisions moving forward.
HS：Our company regularly releases new materials, so we hope you can make use of them. Thank you very much.
Content
・Human science educational content
・Service introduction: e-learning material lineup
・Price list
