Moodle Implementation and Operation Support Frequently Asked Questions

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Frequently Asked Questions about Moodle Construction, Utilization Support, and Operation Support

Frequently asked questions about the construction, utilization support, and operational support of Human Science Moodle.
If you have any questions, please feel free to contact us.

QThis is my first time implementing e-learning; can you provide support for the implementation?: Human Science provides support for the implementation of Moodle.
We will make proposals suitable for your environment.
>>Implementation Support

QIf I want to build Moodle on our in-house server, I would like to request only the installation work...: We also support installation work only.
After installation, we offer suggestions for Moodle's feature settings, version upgrades, customization, administrator support, and operation and maintenance services, so please contact us.
>>Implementation Support & Version Upgrade
>>Customization
>>Operational Support

QCan we implement Moodle there since we will be contracting the cloud service ourselves?: Yes, we can. We can implement Moodle on the specified cloud service. Our company has a track record of implementations on AWS, Sakura Cloud, Azure, and more.
We also offer proposals for Moodle's functionality settings, customization, administrator support, and operation/maintenance services after installation, so please contact us.
>>Implementation Support and Version Upgrade
>>Customization
>>Operational Support

QCan I build Moodle on a Windows server?: It can also be built on a Windows server.
If you wish to use the email function, a separate mail server will be required.
We also offer proposals for server construction, so please feel free to contact us.

QWe have already implemented Moodle, but can we request maintenance and operation services only?: Yes, we can. We also offer proposals for Moodle feature settings, version upgrades, customization, administrator support, and operation and maintenance services, so please contact us.
>>Implementation Support / Version Upgrade
>>Customization
>>Operational Support

QIs there a limit to the number of contents that can be registered?: There are no restrictions. You can register as many as you want within the disk space limit.

QCan we request the installation of Moodle since our company procures hardware such as servers and delivers them to customers?: Yes, we can. We can work on-site, but most of the work is done remotely by accessing and building Moodle.

QHow many people can use it simultaneously? I am considering using it for over 200 people...: Human Science offers an operational package service designed for simultaneous use by approximately 200 people.
If the number of simultaneous users is around 200, there is no limit on the number of registered users.
However, if more than 200 people use it simultaneously, the response speed of the LMS may slow down.
Additionally, when installing on the customer server, it may vary depending on the environment and conditions. We provide proposals based on the number of users and conditions, so please feel free to consult with us.

QI have no experience using Moodle, but will I be able to utilize it?: Our company provides support services to help customers utilize Moodle effectively. We offer assistance through usage seminars, manuals, inquiry support, and help desk services. We also provide operational and utilization support only. Please feel free to contact us for more details.
>>Implementation Support and Version Upgrades
>>Customization
>>Operational Support

QWhen watching the materials, the operation may become slow. Is it possible to speed up the response?: Yes, we can. After investigating the cause, if it is due to Moodle, we will propose improvement methods. Please feel free to consult with us first.

QIs it possible to outsource educational material production?: We can support you from planning to production, including production in PowerPoint and video production. We can also enhance the materials you already have to make them more visually appealing. Please feel free to consult with us.

QIn Moodle, is it possible for administrators other than the "teacher" to evaluate participants?: It is possible. You can create a role called "teacher without editing rights." While you cannot manage things like material registration, you can perform evaluations.

QIs there a feature on the Moodle WebUI that allows administrators to freely create table format reports by picking up necessary columns from the database, as well as the ability to export in formats such as CSV?: Moodle is open source, so it can be customized and enhanced by utilizing plugins provided by third parties.

QMoodle is open source, so there are concerns about vulnerabilities.: Version updates are repeated approximately every two months to address vulnerabilities and security issues.

QFor example, when a disaster occurs in Tokyo, is it possible to switch to Hokkaido and continue the operation of Moodle?: Yes, we can. We can build Moodle in multiple regions and create a redundant configuration that switches from the main to the backup in case of a disaster. We can propose configurations for hot standby and cold standby.

QCan it be used not only for in-house training but also for training and education of sales partners, as well as for conducting qualification exams?: Yes, it is possible.

QCan I use single sign-on with a Google account?: Yes, it is possible.

QHow can I prevent participants from downloading the videos they are viewing?: By registering video files with our video player plugin "HS Video", you can prevent downloads. This can also be achieved by using streaming services such as Milby.

QEvery year, we have employees watch videos during in-house training. I would like to confirm whether they have watched all the videos; is there any way to do this?: By using our video player plugin "HS Video", this can be achieved. The total playback time can be set to 100%, and it can record the percentage viewed. Additionally, it can be configured so that fast forward and rewind can only be done up to the point that has been played.

QI am looking for a highly secure e-learning system. How about Moodle?: Moodle is updated approximately every two months to address vulnerabilities and security issues. Additionally, major version upgrades occur roughly every three years, adding new features. Moodle is open-source software, but it is a well-maintained LMS.

No.1 in Domestic Achievements for Schools and OrganizationsMoodle Implementation and Operation Guide

We explain the process of introducing and operating Moodle.
For the introduction and operation of Moodle, please leave it to Human Science, the official partner. We also introduce many achievements in Moodle implementation support.

Projects: Over 866
Companies, Schools, Organizations: Over 80 cases

Download the materials

Support for Moodle implementation and operation
For those who want to know more

Tokyo Headquarters: +81 35-321-3111

Reception hours: 9:30 AM to 5:00 PM JST