• e-Learning Implementation and Operation Support Services
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Moodle
Operation Support Responding to inquiries from site administrators and users, we support operation outsourcing and promotion of utilization.

* These figures are based on our company's performance data from February 6, 2009, to January 31, 2026.

After Moodle Implementation
Do you have these concerns?

The person in charge who was knowledgeable about Moodle
has left the company.

Unsure if the settings and operations are correct, and unsure who to consult.

Overwhelmed with inquiries from teachers and students

Questions about operations and settings arrive almost daily, making it difficult to focus on core tasks.

Unable to keep up with user registration and
course management tasks

Administrators are busy, causing delays in daily registration tasks and administrative office work.

Moodle has been introduced,
but its utilization has not progressed.

Only a limited number of users are using it, and we want examples of use and concrete advice.

Moodle version
is left
outdated

There are concerns about security risks, but there is no knowledgeable person in-house to perform updates.

To Maintenance Support

Measures against unauthorized access and information leaks
are insufficient.

Access control and vulnerability responses have been postponed, causing concerns about safety.

To Maintenance Support

Moodle Operation Support

  • ① Support for Administrators

    We respond to questions from site administrators regarding settings and operation methods.

    ■Recommended for these people

    • I am unsure about Moodle's settings and operation methods, and I feel uneasy about daily management.
    • Although the Academic Affairs, Systems, or Human Resources departments manage Moodle, they lack specialized knowledge.
    • I want a consultation desk that responds quickly and politely even to minor daily questions.

    ■Service Contents

    • Support for questions regarding Moodle settings and operation methods (mainly via email)
    • Investigation of causes and guidance on countermeasures for unexpected behavior and malfunctions

    ■Cost

    • 500,000 yen (excluding tax) / year

    * In the case of 20 incidents per year
    * The price varies depending on the increase or decrease of tickets.
    * For bugs, the investigation of the cause is included. If a fix is necessary, a separate estimate will be provided.

  • ② User Help Desk

    We will establish a dedicated contact point for user inquiries regarding operation methods (phone and email).

    ■Recommended for these people

    • Spending too much time responding to user inquiries
    • Lacking a support system for users and want to outsource it
    • Want to create an environment where all users can use Moodle with confidence

    ■Service Contents

    • Responding to user inquiries about how to operate (phone and email)

    ■Cost

    • We provide individual estimates based on the scale and scope of support.
      Please feel free to contact us first.

  • ③ Operation Outsourcing

    We handle daily Moodle operations such as user management, course registration, and administrative tasks on your behalf.

    ■Recommended for these people

    • Administrators are busy and cannot keep up with Moodle operational tasks
    • Want to outsource registration tasks and report creation

    ■Service Contents

    • Support for registering users, courses, and materials
    • Support for organizational settings and operational rule configuration
    • Report creation and backup support
    • Administrative office support

    ■Cost

    • We provide individual estimates based on the scope of support. Please feel free to contact us first.

  • ④ Moodle Utilization Seminar

    We conduct seminars to help you use Moodle more effectively.

    ■Recommended for these people

    • Have introduced Moodle but are only using the basic functions
    • Want to enhance the Moodle skills of users and administrators
    • Want to learn about usage examples and know-how from other schools and companies

    ■Service Contents

    • Seminars tailored to the target audience such as administrators and users (available online and offline)

    ■Cost

    • 250,000 yen (excluding tax) ~ / session

Here are the main service details

Maintenance and Operation
Please also
consider this
Moodle Maintenance Support is here
▶▶

  • Version Upgrade Support

    LTS Migration and Minor Upgrade Support

  • Security Support

    MFA, DDoS Protection, and Access Control

Features of Human Science's Operational Support

We support Moodle with extensive achievements and experience as an officially certified Moodle partner.

  • Official Moodle
    Premium Partner

    As an officially certified partner by MoodleHQ, dedicated Moodle staff respond to operational questions and troubles. From unclear configuration methods to support for users unfamiliar with the system, we carefully address each issue according to the actual situation on site.

  • One-stop
    from Implementation to Operation

    Since the same team is responsible from implementation and construction to daily operation, accurate support is possible based on the system configuration and the history of settings. We also accept requests for operation support only for environments built by other companies.

  • Over 1,400 cases of operation and construction achievements

    We have a track record of supporting Moodle operations for various organizations of different sizes and industries, including educational institutions, companies, and government agencies. We address operational challenges at each site based on accumulated know-how.
    ＞Case Study Link

If you have any questions about Moodle operation support, please feel free to contact us first.

Contact Us Request Materials

Human Science Moodle Support Achievements

The Japan Association of Public Universities

A training system that allows you to learn at your own pace without restrictions on time or place

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The Open University of Japan

85,000 participants, approximately 250 courses. Improved operational efficiency through automation of Moodle management.

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Tokyo University of Science

Time spent responding to Moodle inquiries from faculty reduced to one-tenth

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Other case studies can be found here

Moodle Operation Support Four Reasons Why Human Science is Chosen

  • Number of Moodle Implementations and Support Top Class in Japan

    Over 1,400 projects accepted and more than 110 client companies!
    We support Moodle implementation and operation with extensive experience and expertise.

  • Moodle Official Premium Partner

    Recognized as a "Moodle Official Premium Partner," a status held by only a few companies in Japan due to proven development achievements and high technical expertise. Our company was certified in 2017. Leveraging our advanced technical skills and exclusive information available only to official partners, we provide high-quality services.

    What is a Moodle Official Premium Partner

    • Recognition as an official partner is granted based on proven plugin development achievements and technical expertise.
    • Official partners have access to advance information, priority releases, and exclusive information.
    • You can submit requests to Moodle Headquarters, which can be reflected in future Moodle development.

  • A dedicated team tailored to your company's objectives provides support

    At Human Science, we have established a dedicated team system with extensive know-how and achievements, covering everything from Moodle implementation to maintenance and operation. Each professional supports you according to your situation and requests.

    Implementation Support Team

    We propose how to utilize Moodle according to your objectives. We also hold Moodle usage seminars.

    Construction Team

    We will build Moodle according to your needs, such as the number of users and usage frequency.

    Development Team

    We customize the Moodle core as needed and develop external plugins.

    Operations Team

    We provide a QA site and responses via email and phone for questions about how to use Moodle.

  • From a few to hundreds of thousands we support all scales of operation

    For organizations of around 100 people, we provide detailed Moodle operations.
    For organizations with hundreds of thousands of users and countless content items, we offer operations utilizing automation.
    Human Science can handle both cases and provides support tailored to the scale of your operations.

Moodle Operation Support Frequently Asked Questions

QCan I request operation support only?
We also offer operation support only for those already using Moodle. You can select only the services you need, such as inquiry response, help desk setup, operation outsourcing, and utilization seminars. Please feel free to contact us first.
QHow much does operation support cost?
Administrator support starts from 500,000 yen (excluding tax) per year, and utilization seminars start from 250,000 yen (excluding tax) per session. The cost for teacher helpdesk and operation outsourcing varies depending on the scale and scope of support, so we will provide a customized estimate. Please feel free to contact us first.
QIs there a minimum contract period when signing up for Moodle operation support?
Usually, we ask for a contract on an annual basis. During the contract period, we provide comprehensive support including email and phone inquiry responses, operational consultations, and troubleshooting. We can also flexibly accommodate renewals and changes to the contract details, so please feel free to contact us first.
QDo you also support inquiries by phone?
Support for administrators is primarily handled via email, but for the teacher helpdesk, we provide dedicated contact points for both phone and email. Whether phone support is available depends on your contract details, so please consult with us first.
QIs it possible to get support only a few times a year when I have trouble?
Yes, it is possible. The administrator support uses an incident ticket system, allowing you to adjust the number of tickets according to your usage frequency. Even if "a few times a year" is sufficient, we will propose the best plan for you, so please feel free to consult with us.
QWhat exactly does "20 incidents" in administrator support refer to?
One incident refers to one inquiry response. For example, a single question such as "How do I register a learner?" counts as one incident. The basic plan includes 20 incidents per year, and it is possible to expand with additional tickets.
QDoes administrator support also cover consultations about malfunctions such as "the system behaving strangely" or "suddenly becoming unusable"?
Yes, we do. Administrator support not only handles questions about operations and settings but also investigates the causes of unexpected behavior or malfunctions and provides guidance on how to address them. If the investigation reveals that it is a Moodle bug, we will provide operational workarounds and check the status of bug fixes.
QIs it possible to delegate handling inquiries from teachers and users?
Yes, it is possible. The user help desk will establish a dedicated contact point (phone and email) for inquiries related to Moodle operations. By receiving inquiries that were previously handled by administrators or the academic affairs office on your behalf, the workload of the responsible staff can be significantly reduced.
QCan you handle tasks such as course registration and user registration on our behalf?
Yes, we can. In addition to supporting the registration of users, courses, and materials, we also assist with organizational settings, operational rule settings, report creation, backup handling, and general daily operational tasks for the secretariat. We also accept spot support, so please feel free to consult with us first.
QCan I request only the utilization seminar?
We also accept requests for seminars only. We propose content tailored to the target audience, such as administrators or users. Both online and offline formats are available. Please feel free to contact us first.

Moodle Useful Information

2022.07.27
[Moodle Basic Course] What can the e-learning management system Moodle do?
2022.08.10
Moodle Basic Course: What is Moodle?
2022.09.16
[Moodle Basic Course] What can be done with Moodle's default features
2022.09.16
[Moodle Basic Course] Security Measures for Moodle
2026.03.26
Complete Roadmap from Moodle Implementation to Operation | Steps to Avoid Failure Explained
2026.02.19
What is a Moodle Certified Partner? Explanation of Usage Methods and Support Details!
2026.02.16
Tried Using Moodle AI! | Thorough Explanation of Latest Features, Implementation Methods, and Noteworthy Plugins
2026.01.09
[Moodle Manual ⑦] How to Set Up Moodle Automatic Attendance and Key Operational Points to Prevent Fraudulent Attendance
2025.12.12
What are the differences between Moodle 5.0 and the 4.x series? A thorough explanation of the main changes and new features
Here is the list of helpful columns

No.1 Domestic Track Record for Schools and Organizations A Moodle Implementation Guide Easy to Understand Even for Beginners

We explain the process of introducing and operating Moodle.
For the introduction and operation of Moodle, please leave it to Human Science, the official partner. We also introduce many achievements in Moodle implementation support.

Projects: Over 866
Companies, Schools, Organizations: Over 80 cases

Download Materials

Support for Moodle implementation and operation
For those who want to know more

Contact Us (Free)

Tokyo: +81-3-5321-3111
Nagoya: +81-52-269-8016

Reception hours: 9:30 AM to 5:00 PM JST