e-Learning Blog

In-house refers to creating things ourselves without outsourcing.
In recent years, there has been an increase in companies creating e-learning materials for employee training in-house. At our company, we provide various services to support our clients in creating their own materials, which we call "in-house support".

Human Science's e-learning in-house support (example)

・I want to create e-learning by myself, so I want to be taught the tips for creating it.
　→We hold seminars to teach tips for creating manuscripts and screen designs.
　→We review the manuscripts and contents created by customers and give advice on improvement points.

・Teach me how to use e-learning creation software
　→Hold seminars and sessions to teach how to use creation software

・As a preliminary step in-house, we want templates and prototypes
　→Create templates that can be used for all courses and prototypes for some courses

e-Learning in-house support is mainly carried out in the following process.

(1) Meeting: Hearing what you are struggling with and what you want to know
(2) Development and Implementation of Support: Various formats such as seminars and consultation sessions, answering questions
(3) Report: Create a report summarizing the implementation details

At our company, we offer all or about 3/4 of these services online.

(1) Meeting

・Conducted at the beginning of the entire process. Approximately 1 hour for one session. Follow-up meetings will be held 2-3 times as needed.
・After the meeting, a meeting summary will be submitted to prevent any misunderstandings.

Before starting internal support, we always hold a meeting to discuss our customers' various concerns and requests. We ask them directly about what they are struggling with and what they want to know, in order to clarify their concerns and requests.

(Common Concerns and Requests)
・I want to start e-learning, but I don't know where to start
・I want to know the specific way to create e-learning
・I want to use the internal training materials (Word, etc.) that I have created so far
・I started writing the e-learning script myself, but it takes too much time and I am struggling

We kindly request that this initial meeting be conducted in person, if possible. Especially for first-time clients, it serves as an opportunity to get to know each other and establish a sense of trust by meeting face-to-face and having a conversation.
Of course, if requested by the client, we are also able to accommodate online meetings.

(2) Development and Implementation of Support Services

Once we have organized your requests, we will consider the support details and schedule, and then proceed with the actual support.

Our company provides support services where instructors directly lecture participants, such as "seminars that teach specific methods" and "consultation sessions where we review and advise on works in progress".
These services used to be conducted in person, but "gathering multiple participants and talking for 1-2 hours" is a high-risk activity for infection.
Therefore, we have decided to conduct all services that require conversation, such as seminars and consultation sessions, online.

(Case 2) One-on-one consultation on how to create teaching materials
・Participants: Education personnel creating in-house e-learning
・Duration: 0.5-1 hour per session, for 3 people. All sessions conducted on Microsoft® Teams
・The instructor provides advice while listening to the consultation
　(Example)・Not sure if the structure of the material is appropriate
　　　　　→Introduce a structure that enhances learning effectiveness based on the theory of ID
・Want to create a test but not sure how to do it
　　　　　→Introduce the concept of pre/post-tests and tips for creating questions
・Review the material in progress in advance and provide feedback for improvement
　(Example)・Important points are not highlighted
　　　　　→Introduce ways to highlight important points and reduce the importance of other areas
・The screen is hard to read, not sure how to improve it
　　　　　→Introduce methods for reducing the number of characters, creating a user-friendly screen design, and incorporating charts and tables
・During the consultation, the instructor shared their screen and provided explanations while making notes.

When looking back at the implementation status so far, we have been able to implement it without any major discomfort compared to face-to-face seminars and consultation sessions.
From the participants, we received many positive feedback such as "It was good to be able to participate from home during telework" and "I didn't feel any particular disadvantages even online".

(3) Report

Finally, we will summarize the support provided so far and deliver a report.
As there is a lot of communication via email, the support will be provided online.

It has been about 2 years since we started providing internal support online due to the COVID-19 pandemic. We have received positive feedback from our clients, saying that they were able to receive the same level of service as in-person and that it was helpful not having to gather in one place. We feel the success of our online transition.
Furthermore, with the rapid increase in the number of infected individuals and the continued uncertainty of the future, we understand that some clients may have concerns about utilizing our internal support services. If you are interested but hesitant, please do not hesitate to contact us. We will propose support tailored to your situation.

In addition, we can of course respond to requests such as "I only want the template design", so please feel free to contact us.

e-Learning In-house Development Support

e-Learning In-house Implementation Support Case Study
Japan Cooperation Center for Petroleum and Sustainable Energy (JCCP)
"Comprehensive support for transitioning from in-person training to online training and in-house development of materials"
https://hs-learning.jp/case/jccp/