Developing e-learning on how to use systems for pharmaceutical companies
Alice Global Co., Ltd.
Director of Sales, Operating Officer
Executive Officer, Mr. Hirosawa Nagasawa
- IT & Communication
- Course Material Creation
- Purpose of Implementation
- : e-Learning Content Creation
Customer Requests Received
Human Science (hereinafter referred to as HS): Can you tell us about the background of e-learning material production planning?
ArisGlobal (hereinafter referred to as AG): At ArisGlobal, we provide a system called "LifeSphere Reporter" for pharmaceutical companies' MR/MSL (sales representatives) to input/report safety information (adverse events of pharmaceutical products).
There was a planned introduction for a pharmaceutical company. Previously, we provided group training and manuals as introduction education, but due to the COVID-19 pandemic, it was difficult to hold group training, so we needed to create a 30-minute e-learning training content.
LifeSphere Reporter
https://www.arisglobal.com/jp/products/lifesphere-mobilema-agreporter/
HS: Can you tell us about the background of how you came to contact our company?
AG: I searched for a company that creates e-learning materials on the web. The pharmaceutical company had a request for simulations, and I contacted Human Science Co., Ltd. because their website had samples of simulations and a wealth of experience with major companies, which gave me a sense of security.
Subject Matter Expert Mr. Daipeng Jiang
Points of Proposal
HS: What were you looking for in an e-learning production company?
AG: First of all, it was essential to be able to respond during the short period from proposal to start.
In addition, since the manual materials that fit the user's usage were not yet completed, it was necessary to create them based on lectures.
Even in the situation where the operation method at the delivery destination has not yet been determined, it was necessary to create it assuming it.
During the proposal to the client, we also requested Human Science Co., Ltd. to attend the meeting.
The clients were not familiar with creating e-learning materials, but they explained what kind of content it would be and the pros and cons.
The clients gave us a positive evaluation, saying they felt reassured, and we began production based on the proposed concept.
Proposal Details
Customer Feedback
HS: Can you share your thoughts on the completion of the project?
AG: The target users this time were MRs, who have difficulty securing a large amount of time, but the proposal that took into account their user characteristics, such as being able to learn in their spare time, offline, and in PDF format, was excellent.
There was a consultation about costs from the customer, but it was also helpful that they were flexible in adjusting.
We were new to e-learning production, but the confirmation requests during the project were focused on key points to make it easy for us to confirm and respond, allowing for smooth progress.
At first, I was worried if it would be okay for the e-learning person to not have background knowledge on safety information management, but because they were experienced and had know-how, there were no problems in the end.
We are looking to expand to other pharmaceutical companies based on this introduction to our clients.
Completed Content
