Comprehensive operational support. Achieving stable operation of the Moodle system.
To ensure stable operation, we checked the hardware configuration and initial settings of the teacher license renewal training system, conducted load testing and parameter tuning. To improve the efficiency of course management, we developed learner and administrator functions through Moodle customization.
The Open University of Japan
- Implementation and Operation Support
- Educational Institution
- Purpose of Implementation
- : Stable operation of the system, operational efficiency, emergency operation support
- Improvement Measures
- : Load testing, parameter tuning, Moodle customization, dedicated system construction
Customer Requests
At The Open University of Japan, a teacher license renewal system using Moodle is operated.
The license renewal period is held twice a year, and about 4,000 participants use the Moodle system over a period of one to two months to take courses for license renewal.
Issue 1
Since load testing was not conducted during the implementation of the Moodle system, there were concerns about response degradation and system downtime.
Issue 2
The teacher license renewal courses were operated using a course management system different from Moodle. Although there was a mechanism to display results such as course status and attendance tickets on Moodle, synchronization was slow, leading to dissatisfaction among participants.
Additionally, enhancing Moodle’s administrative functions, such as participant registration and the creation of statistical information for attendance confirmation, was also a challenge.
Task 3
Due to the importance of the service for renewing teaching licenses and the short provision period, stable system operation and comprehensive operational support during the submission period were essential.
Key Points of the Proposal
Point01.
To ensure stable operation, we checked the hardware configuration and initial settings of the teacher license renewal training system, and conducted load testing and parameter tuning.
Point02.
To streamline the management of courses, developed participant and administrator functions through customization of Moodle.
Participant Functions
・Display of participation status
・Output of participation tickets
Administrator Functions
・Creation of participation result data
・Registration of participation ticket data
・Registration of participants
・Display and download of statistical information
Point03.
During service provision, an operational system for the teacher license renewal training system is established from 9:30 a.m. to 6:00 p.m. on weekdays and Saturdays, and a structure is built to respond immediately in case of any failures.
Customer Feedback from Clients
By conducting load testing, we were able to understand the overall processing capacity of the system. Since we knew the limits during actual service provision, we were able to welcome the period of teacher training courses with peace of mind.
In operational support, we were grateful for your responsible handling of the Moodle application part.
From Human Science representatives
We believe it was good to provide functions that were necessary and sufficient in the customization.
We are also glad that, with the cooperation of the persons in charge and hardware maintenance staff during load testing and operational support, we were able to establish a thorough system.
We have assisted with the training periods twice a year for two consecutive years.
Going forward, we hope to continue contributing to The Open University of Japan while consulting to avoid unnecessary functions.
Posted on 2016.01.08
