Comprehensive operational support. Achieving stable operation of the Moodle system.
To ensure stable operation, we confirmed the equipment configuration and initial settings of the teacher license renewal training system, and conducted load testing and parameter tuning. To streamline the management of the courses, we developed participant and administrator functions through customization of Moodle.
The Open University of Japan
- Educational Institution
- Implementation and Operation Support
- Purpose of Introduction
- : Stable operation of the system, operational efficiency, emergency operation support
- Improvement Measures
- : Load testing, parameter tuning, Moodle customization, dedicated system development
Customer Requests
The Open University of Japan operates a teacher license renewal system using Moodle.
The license renewal period is conducted twice a year, and approximately 4,000 participants use the Moodle system to take courses for license renewal over a period of 1 to 2 months.
Issue 1
Since load testing was not conducted during the implementation of the Moodle system, there were concerns about response degradation and system downtime.
Issue 2
The teacher license renewal course is operated on a different course management system than Moodle. Although the course status and results such as attendance tickets were displayed on Moodle, the synchronization was slow, leading to complaints from participants.
Additionally, enhancing the Moodle features for administrators, such as creating statistical information for participant registration and attendance confirmation, was also a challenge.
Task 3
Due to the importance of the service for renewing teaching licenses and the short provision period, stable system operation and comprehensive operational support during the submission period were essential.
Key Points of the Proposal
Point01.
To ensure stable operation, verify the equipment configuration and initial settings of the teacher license renewal training system, and conduct load testing and parameter tuning.
Point02.
To streamline the management of courses, developed participant and administrator functions through customization of Moodle.
Participant Functions
・Display of participation status
・Output of participation tickets
Administrator Functions
・Creation of participation result data
・Registration of participation ticket data
・Registration of participants
・Display and download of statistical information
Point03.
During the service provision, we have established an operational system for the teacher license renewal training system from 9:30 AM to 6:00 PM on weekdays and Saturdays, and we have built a system to respond immediately in case of any issues.
Customer Feedback from Clients
By conducting load testing, we were able to understand the overall processing capacity of the system. Since we knew the limits during actual service provision, we were able to welcome the period of teacher training courses with peace of mind.
In operational support, we were grateful for your responsible handling of the Moodle application part.
From Human Science representatives
I believe we were able to provide sufficient and necessary features in the customization.
I am glad that we were able to establish a solid system with the cooperation of the person in charge and the hardware maintenance personnel during load testing and operational support.
We assisted with the training sessions twice a year for two consecutive years.
In the future, I hope to contribute to the Open University of Japan while consulting to ensure that we do not add unnecessary features.
Published on January 8, 2016
