e-Learning Blog

In-house production refers to creating products without outsourcing.
In recent years, more companies have been producing e-learning materials for employee training in-house. We refer to "supporting customers in creating their own materials" as "in-house support" and offer various services.

In-house Support for e-Learning in Human Science (Example)

・We want to create e-learning ourselves, so we would like to know the tips for creation
　→We hold seminars to teach tips for manuscript creation and screen design
　→We review the manuscripts and content created by customers and provide advice on improvements

・I want to learn how to use e-learning creation software
　→Hold seminars and sessions to teach how to use the creation software

・As a preliminary step to in-house production, we need templates and prototypes
　→Templates that can be used across all courses, and prototypes created for some courses

In-house support for e-learning is mainly carried out in the following manner.

(1) Meeting: Hearing about what challenges you are facing and what you want to know
(2) Development and Implementation of Support: Various formats such as seminars, consultation meetings, and responses to questions
(3) Reporting: Compiling the implementation details and creating a report

We provide all of this, or approximately 3/4 of it, online.

(1) Meeting

・Conducted at the beginning of the entire process. Approximately 1 hour for each session. After that, meetings will be held 2 to 3 times as needed.
・After the meeting, minutes will be submitted. This prevents any discrepancies in understanding.

Since our clients have various concerns and requests, we will always hold a meeting before starting in-house support. We will ask you verbally about "what you are struggling with" and "what you want to know" to clarify your concerns and requests.

(Examples of Common Concerns and Requests)
・I want to start e-learning, but I don't know where to begin
・I want to know how to create e-learning specifically
・I want to utilize the internal training materials we have created so far (Word, etc.)
・We have started writing the e-learning script ourselves, but it is taking too much time and we are struggling

We request that this initial meeting be conducted in person if possible. Especially for customers we are working with for the first time, meeting face-to-face allows us to get to know each other and build a trusting relationship.
Of course, if you have any requests, we can also accommodate online meetings.

(2) Formulation and Implementation of Support Content

Once we have organized your requests, we will consider the support details and schedule, and then proceed with the actual support.

Our company provides support services where instructors directly lecture participants, such as "seminars that teach specific methods" and "consultation sessions that review and advise on works in progress."
These services were previously conducted in person, but gathering multiple participants to talk for 1-2 hours poses a high risk of infection.
Therefore, we have decided to conduct all services that require conversation, such as seminars and consultation sessions, online.

(Case Study 2) One-on-one individual consultation on how to create teaching materials
・Participants are educators creating e-learning for in-house training
・1 session lasting 0.5 to 1 hour for 3 people. All conducted via Microsoft® Teams
・The instructor listens to the consultation topics and provides advice on solutions
　(Example)・Not sure if the structure of the teaching materials is appropriate
　→ Based on ID theory, introduces a structure that enhances learning effectiveness
・Want to create a test but don't know how
　→ Introduces concepts for pre/post tests and tips for creating questions
・Reviews teaching materials in progress beforehand and provides feedback on areas for improvement
　(Example)・The key points to convey are not prominent
　→ Introduces ways to highlight key points and reduce the importance of other areas
・Feels that the screen is hard to see but doesn't know how to improve it
　→ Introduces methods for reducing text, designing easy-to-read screens, and incorporating charts and graphs
・During advice sessions, the manuscript was shared on screen, and the instructor explained while writing on it

Looking back at the implementation so far, we have been able to conduct it without significant discomfort compared to in-person seminars and consultation meetings.
We received many positive comments from participants, such as, "It was great to be able to participate from home during telework" and "I didn't feel any particular disadvantages even online."

(3) Report

Finally, we will compile the support provided so far into a document and deliver the report.
Since there is a lot of communication via email, we will handle this online.

It has been about two years since we started providing in-house support online due to the pandemic. Our customers have praised us, saying, "I received the same level of service as in-person" and "It's helpful not to have to gather in one place," and we feel the positive response to our online services.
Moreover, the number of infections has rapidly increased, and the future remains uncertain. If you are a customer who is interested in in-house support but hesitant, please feel free to contact us. We will propose support tailored to your situation.

Of course, we can also accommodate requests such as "I just want the design of the template," so please feel free to reach out to us.

Support for In-House e-Learning Development

e-Learning In-House Production Support Case
Japan Cooperation Center, Petroleum and Natural Gas (JCCP)
"Comprehensive support for transitioning from group training to online training and in-house material production"
https://hs-learning.jp/case/jccp/