e-Learning Blog

The business etiquette training for new employees is a training program designed to learn the basic business etiquette and manners required to smoothly carry out work. Typical training courses include the following:

〈1〉Greetings, Bowing, Facial Expressions

Learn how to make basic greetings, bows (bowing, saluting, bowing deeply), and facial expressions that give a good impression and build trust with others, and improve your communication skills.

〈2〉Language Usage
Learn how to use honorifics, humble language, and polite language to show appropriate respect to others.

〈3〉Punctuality
By being on time and following schedules, we learn the importance of building trust through punctuality.

〈4〉Report, Contact, Consult
Learn the significance and basics of reporting, contacting, and consulting, and acquire methods to improve efficiency in information sharing and problem solving.

〈5〉Telephone Etiquette
Learn the basic telephone manners for business, such as how to answer and make calls, and how to take messages.

〈6〉How to Listen to Others
Learn how to build trust by showing a polite attitude when listening to others and demonstrating appropriate reactions.

〈7〉Appearance
Learn to maintain a clean and tidy appearance, including clothing and hairstyle, suitable for business scenes according to TPO (time, place, occasion).

〈8〉Business Card Exchange
Learn the basics of business card exchange, such as how to give and receive business cards and proper storage methods.

〈9〉Reception and Etiquette for Visitors and Visits
Learn how to greet and guide visitors, as well as proper etiquette when visiting others, in order to make a good impression.

＞Is customer service training necessary for new employees? What are the necessary responses as business etiquette?
＞What are the essential business skills that should be taught in etiquette training for new salespeople? Essential for accompanying sales and online negotiations.

〈10〉How to Write Business Emails
Learn how to write clear and polite business emails, including how to structure the subject line and body, use honorific language, and choose appropriate expressions.

＞What is the importance of business email training? The importance of business email etiquette that you may not know

〈11〉How to Use SNS
Learn the basic knowledge and risks of SNS, as well as how to protect your privacy, post appropriate content, and utilize it for business purposes.

〈12〉Basic Work Process
Learn how to prioritize work, plan, and manage tasks efficiently to progress work effectively.

During our student years, we tend to have a lot of interactions with people of the same age, which can lead to casual remarks and responses. However, once we enter the workforce, we will encounter various people in different positions, such as superiors, senior colleagues, and business partners. We will also be representing our organization as a member, so it is important to develop appropriate manners. Learning the manners explained above can help build trust both within and outside the company, and can also lead to increased efficiency and prevention of conflicts.

Business etiquette training is an important step for new employees to smoothly adapt to the workplace and their duties. However, from the perspective of management, there are several challenges that exist.
In this chapter, we will introduce the main challenges of business etiquette training that managers face.

〈Issue 1〉Prioritizing form and etiquette can lead to losing sight of significance and purpose
In business etiquette training, formal manners are often emphasized, using correct bowing angles and business card exchange procedures as representative examples. As a result, learners tend to perceive "business etiquette = formality" and the significance and purpose of these manners become unclear. As a result, they only learn superficial manners and have difficulty applying them in actual business situations.

〈Issue 2〉Learners have low motivation and lack proactiveness
This also overlaps with the content of Issue 1, but if learners do not understand the significance of business etiquette training and see it as something formal, they may fall into the mindset of "just memorizing manners is enough" and their motivation for learning will decrease. Furthermore, if the training style is one-sided lecture-based or lacks practical elements, it can lead to a decrease in learners' motivation and lack of proactiveness.

〈Issue 3〉Administrators cannot confirm the effectiveness of education and as a result, neglect it
Business etiquette is difficult to measure quantitatively, making it difficult to confirm the effectiveness of education. Additionally, without providing feedback on the learners' behavior and job performance after training, it is impossible to understand how effective the training has been. As a result, there is a risk of overlooking learners who require re-education and leaving them as they are.

To solve these challenges, it is necessary to make adjustments to the training content, come up with ways to increase the motivation of participants, and provide follow-up to encourage review and self-study. Specific methods will be explained in the following chapter.

In the previous chapter, we touched upon various challenges in business etiquette training.
In this chapter, we will introduce ways to solve these challenges and enhance the effectiveness of training.

〈1〉Clearly convey the purpose of "why it is necessary to learn it"
Understanding the purpose makes it easier for new employees to realize how the training content can be useful for them. Furthermore, they will develop an attitude of not just memorizing the training content, but also applying it, which can lead to an increase in their motivation to learn.

〈2〉Not just classroom learning, but also showing examples
Just learning in the classroom makes it difficult for new employees to imagine how to act in actual situations, so it is important to show examples. In this case, imagine actual business scenes such as phone calls and business card exchanges, and have your boss or senior employees show examples. This will give you a more concrete image and help you develop practical skills and response abilities. Being able to solve mistakes and questions on the spot is also an advantage.

〈3〉Utilizing Feedback
Providing appropriate feedback after training is also important. In addition to praising the good points of new employees, it is important to give specific feedback on areas for improvement and provide advice on what to do next. This allows new employees to feel their own growth and fosters a further drive for improvement.

〈4〉Learn with materials and courses optimized for your company
Materials and courses optimized for your company provide highly relevant information for new employees, increasing learning efficiency. Additionally, by incorporating specific examples and scenarios tailored to your company's business and workplace, you can acquire practical skills more effectively.

〈5〉Establishing Knowledge through Review and Self-Study with e-Learning
By incorporating e-learning, a learning method that is not bound by time or location, you can learn business manners even while on the move or during free time. In addition, the use of interactive materials such as videos and quizzes makes learning enjoyable. However, since business manners require adaptable communication skills, it is effective to use e-learning as a tool for review and self-study in conjunction with practical learning such as role-playing.

By combining these methods, we can expect to improve the effectiveness of business etiquette training. In addition, by utilizing e-learning for self-study, knowledge can be firmly established and new employees can confidently acquire business etiquette skills.

In the previous chapter, we mentioned that e-learning is effective in business etiquette training. For new employees, e-learning can be considered as one of the easy-to-use learning tools.
The reasons for this are as follows:

〈1〉Familiar Digital Tools
The modern new generation is a digital native generation and is familiar with the internet and digital tools from a young age. e-learning is provided online, making it a familiar learning environment for new employees.

〈2〉Can learn at your own pace
New employees who have just entered society may take some time to adapt to the workplace environment and tasks. In addition, there may be cases where they feel stressed by various training sessions that continue after joining the company. In that respect, e-learning allows you to learn efficiently in a short amount of time, even in the midst of busy work, as you can learn at your own pace.

〈3〉Repeatable Learning
e-learning allows you to repeat learning the content as many times as you want. This makes it easier to review areas where you may not have fully understood, and allows you to learn at your own pace, promoting knowledge retention. For new employees who have a lot to learn, e-learning can be a reliable ally.

〈4〉Diverse Learning Styles Supported
e-learning offers a variety of content such as videos and animations. Newcomers, who are highly compatible with these formats, can choose their preferred learning style from various materials and learn while having fun. In addition, by incorporating interactive elements such as quizzes and simulations into e-learning, it is also possible to acquire knowledge and skills in a game-like manner.

〈5〉Enhanced Support Functions
Many e-learning platforms come equipped with learning support functions. Through features such as chat, forums, and FAQs, new learners can easily ask questions and have a supportive environment to learn in.

By utilizing e-learning for training new employees, many benefits can be obtained. As a result, it is possible to effectively support the growth of new employees.

Learning proper business etiquette as a new employee not only helps them develop basic manners and mindset as a working professional, but also boosts their confidence, reduces stress, and helps them adapt to the workplace quickly. Additionally, it benefits the company as well, as new employees who are familiar with their tasks and contribute as part of the team can lead to overall performance improvement for the organization.

As such, business etiquette training for new employees is a "valuable investment" for both individuals and companies, and its effects will be significant even in the long term.

At Human Science Co., Ltd., we offer e-learning materials for business etiquette training tailored to each work scene. Among them, the "Basic Business Etiquette" covers important business skills that should be learned first, such as the mindset as a working professional, how to make a good first impression, and basic work methods, in an easy-to-understand manner.

You can also view details on Human Science's e-learning site.

＞E-learning Materials "Basic Business Manners"

In addition, please feel free to contact us for inquiries or consultations regarding the introduction of e-learning.