Moodle
Maintenance Support Version upgrade assistance, security enhancements, and more,providing technical support for the stable operation of Moodle.

* These figures are based on our company's performance data from February 6, 2009, to January 31, 2026.

After Moodle Implementation
Do you have these concerns?

Moodle version
is left
outdated

There are concerns about security risks, but there is no knowledgeable person in-house to perform updates.

Measures against unauthorized access and information leaks
are insufficient.

Access control and vulnerability responses have been postponed, causing concerns about safety.

The person in charge who was knowledgeable about Moodle
has left the company.

Unsure if the settings and operations are correct, and unsure who to consult.

To Operations Support

Overwhelmed with inquiries from teachers and students

Questions about operations and settings arrive almost daily, making it difficult to focus on core tasks.

To Operations Support

Unable to keep up with user registration and
course management tasks

Administrators are busy, causing delays in daily registration tasks and administrative office work.

To Operations Support

Moodle has been introduced,
but its utilization has not progressed.

Only a limited number of users are using it, and we want examples of use and concrete advice.

To Operations Support

Moodle Maintenance Support

  • ① Version Upgrade Service

    Moodle version upgrades include addressing security vulnerabilities and adding new features. The longer you continue using an old version, the higher the risk becomes, so regular updates are essential for stable operation. We handle the entire process from the version upgrade work to post-upgrade verification on your behalf.

    ■Recommended for these people

    • No engineer in-house who can handle Moodle version upgrades
    • Concerned about handling many plugins and customizations internally
    • Considering migration to the Long Term Support (LTS) version but unsure of the procedure
    • Want to leave post-upgrade operation checks and troubleshooting to us

    ■Service Contents

    • Investigation of the current environment and planning of the upgrade
    • Pre-operation checks in the test environment (including plugins and customizations)
    • Upgrade work on the production environment

    ■Cost

    • 300,000 yen (excluding tax) ~ / per session

    * Prices vary depending on the existing version, target version, current operational details, application of non-standard plugins, customizations, and other conditions. Please contact us for more details.
    * This price applies when work can be done via remote connection. For onsite work, actual expenses such as travel, transportation, and accommodation fees will be charged separately.

  • ② Security Support

    We provide configuration support and enhancement measures to prepare for risks such as unauthorized access to Moodle and information leaks. We assist with the introduction of multi-factor authentication (MFA) and basic authentication, verify improper access control settings, and offer proposals and responses for security enhancements such as DDoS countermeasures.

    ■Recommended for these people

    • Considering the implementation of Multi-Factor Authentication (MFA) or Single Sign-On (SSO)
    • Want to verify whether the current access control settings are appropriate
    • No measures have been taken against DDoS attacks or virus infections
    • Response based on the results of security audits and vulnerability assessments is required

    ■Service Contents

    • Support for implementing Multi-Factor Authentication (MFA) and Basic Authentication
    • Verification and review of access control settings
    • Support for implementing DDoS protection and virus scanning
    • Security settings review and improvement proposals
    • Support for root cause investigation during incidents

    ■Cost

    • It varies depending on the content. Please contact us first.

Here are the main service details

Maintenance and Operation
Please also
consider this
Here is the Moodle operation service
  • Support for Administrators

    Resolve administrators' questions about settings and operations

  • Help Desk for Users

    Handle all user inquiries

  • Operation Agency

    Operation of tasks such as user and course registration

  • Moodle Utilization Seminar

    Support for promotion of use and skill improvement

Features of Human Science's Maintenance Support

As an official Moodle certified partner, a specialized team handles technical maintenance issues.

  • Official Moodle
    Premium Partner

    As a partner officially certified by MoodleHQ, dedicated Moodle technical staff will respond. Even in situations requiring technical judgment such as version upgrades, security settings, and troubleshooting, we reliably handle them with the specialized knowledge unique to a certified partner.

  • One-stop service
    from implementation to maintenance

    Since the same team consistently handles implementation, construction, and maintenance, we can provide maintenance support with a thorough understanding of the history and background of your environment's settings. We also accept requests for maintenance only of environments built by other companies.

  • Over 1,400 Maintenance and Deployment Achievements

    More than 1,400 project achievements accumulated since 2009. Our strength lies in the experience and know-how to handle Moodle maintenance under various conditions, from standard configurations to large-scale customized environments.
    >Case Study Link

If you have any questions regarding Moodle maintenance support, please feel free to contact us first.

Moodle Maintenance Support Four Reasons Why Human Science Is Chosen

  • Number of Moodle Implementations and Support Top Class in Japan

    Over 1,400 projects accepted and more than 110 client companies!
    We support Moodle implementation and operation with extensive experience and expertise.

  • Moodle Official Premium Partner

    Recognized as a "Moodle Official Premium Partner," a status held by only a few companies in Japan due to proven development achievements and high technical expertise. Our company was certified in 2017. Leveraging our advanced technical skills and exclusive information available only to official partners, we provide high-quality services.

    What is a Moodle Official Premium Partner

    • Recognition as an official partner is granted based on proven plugin development achievements and technical expertise.
    • Official partners have access to advance information, priority releases, and exclusive information.
    • You can submit requests to Moodle Headquarters, which can be reflected in future Moodle development.
  • A dedicated team tailored to your company's objectives provides support

    At Human Science, we have established a dedicated team system with extensive know-how and achievements, covering everything from Moodle implementation to maintenance and operation. Each professional supports you according to your situation and requests.

    Implementation Support Team

    We propose how to utilize Moodle according to your objectives. We also hold Moodle usage seminars.

    Construction Team

    We will build Moodle according to your needs, such as the number of users and usage frequency.

    Development Team

    We customize the Moodle core as needed and develop external plugins.

    Operations Team

    We provide a QA site and responses via email and phone for questions about how to use Moodle.

  • From a few to hundreds of thousands we support all scales of operation

    For organizations of around 100 people, we provide detailed Moodle operations.
    For organizations with hundreds of thousands of users and countless content items, we offer operations utilizing automation.
    Human Science can handle both cases and provides support tailored to the scale of your operations.

Moodle Maintenance Support Frequently Asked Questions

QCan I request maintenance support only?
Yes, it is possible. We also offer maintenance support only for those already using Moodle. You can select only the necessary services such as version upgrades and security measures. Please feel free to contact us first.
QIs there a minimum contract period when signing up for Moodle maintenance support?
We usually ask for a contract on an annual basis. During the contract period, we provide comprehensive support including email and phone inquiries, operational consultations, and troubleshooting. Renewals and changes to the contract details can also be handled flexibly.
QIs it possible to provide maintenance support such as version upgrades and security for Moodle environments built by other companies?
Yes, it is possible. We will check the configuration and permission settings of the existing environment and provide appropriate support according to the operational status. If migration or reconstruction is necessary, we will propose it after a preliminary investigation.
QWhat does the Moodle version upgrade process include?
We handle the entire process from investigating the current environment and planning the upgrade, to pre-operation checks in a test environment (including plugins and customizations), applying the upgrade to the production environment, and post-upgrade operation checks and troubleshooting. Regarding downtime during the work, we proceed while adjusting the schedule in advance, so please feel free to consult with us first.
QHow long does the version upgrade process take?
The duration varies depending on the scale and customization details, but generally it is completed within about 1 to 2 weeks. Including testing in the staging environment, we proceed while adjusting the schedule to ensure a safe transition.
QWhat is the Moodle LTS version? Why is it recommended?
The LTS (Long Term Support) version is a stable release for which Moodle officially promises long-term support. Security updates and important fixes are provided for about three years, allowing you to maintain safe operation while reducing the frequency of version upgrades.

In environments with many plugins and customizations, operation verification is required each time you upgrade, so choosing the LTS version minimizes the number of such verifications. If you are considering migrating from your current version to the LTS version, please feel free to contact us.
QI have not upgraded Moodle for many years. What kind of problems can occur?
If you do not perform version upgrades for a long time, there are mainly three increased risks: ① Security vulnerabilities are left unaddressed, increasing the risk of unauthorized access and information leaks; ② Support for plugins compatible with the old version ends, causing features to become unusable; ③ Compatibility with the server OS and PHP versions is lost, which may cause sudden failures. Operating on an old version carries high risks, so we recommend consulting us as soon as possible.
QIf Moodle is customized, what kind of issues can occur after a version upgrade?
Depending on the customizations, after a version upgrade, there may be issues such as broken screen layouts, malfunctioning custom features, or conflicts with plugins. However, by performing operation checks in a testing environment beforehand, these risks can be greatly reduced. At Human Science, we carefully review the customizations in advance and carry out upgrades safely, so please feel free to consult us even if your environment is complex.
QWhat should be done first as a security measure for Moodle?
The top priority measures include: ① updating to the latest version, ② implementing multi-factor authentication (MFA), and ③ verifying access control settings. We will assess what is lacking in your current environment and provide recommendations, so please feel free to consult with us first.
QI am worried that I might not notice immediately if the system stops. How do you monitor it?
For large-scale use or when high operational stability is required, we recommend monitoring with server monitoring tools such as Zabbix. With a system that automatically issues and notifies alerts if there is no response from Moodle access for a certain period, it is possible to establish an environment that detects abnormalities as early as possible.
QIs it necessary to back up Moodle?
We recommend regular backups.
Moodle accumulates irreplaceable operational data such as course materials, learning histories, and user information. Therefore, if troubles such as server failures, human errors, or unauthorized access occur, it is difficult to restore data without backups.
Backups can be performed manually or automatically, and the appropriate method varies depending on the purpose and operation. From methods that preserve the entire environment as a countermeasure against failures to methods that extract and store only specific course data, designs can be tailored to the scale and requirements. Our company will propose the optimal backup design after hearing about your operational status and requirements.

Moodle Useful Information

Support for Moodle implementation and operation
For those who want to know more

Tokyo: +81-3-5321-3111
Nagoya: +81-52-269-8016

Reception hours: 9:30 AM to 5:00 PM JST